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Survey shows high satisfaction rates in NHS Wales

Thursday, 31 January 2013
Satisfaction with the NHS in Wales is higher than the European average and compares favourably with the UK average, according to National Survey for Wales results.
The survey also shows 97 per cent of people seen by a GP and 95 per cent attending a hospital appointment said they were treated with dignity and respect.
 
Satisfaction with treatment in Accident and Emergency departments was 84 per cent, and 92 per cent of those who had attended hospital appointments were satisfied with the care they received.
 
The National Survey for Wales began in January 2012 and each year involves more than 14,000 face-to-face interviews across Wales with people aged 16 and over. The latest results are based on the first 3,500 interviews.  The Survey includes a series of questions about people’s experiences of NHS services, including access to health care services, satisfaction with health care, and whether people felt they were treated with dignity and respect.
 
Health Minister Lesley Griffiths said: 
 
“Satisfaction with the health service in Wales is high, and well above the European average.“It is heartening to hear the vast majority of people say they were treated with dignity and respect by the NHS in Wales.
 
“As has always been the case, negative stories about the health service are usually those that make the headlines. As these figures show, those stories do not reflect most people’s experience of the NHS in Wales.
 
“The survey results reinforce the need for the work underway to address areas where satisfaction is not as high as we’d like it to be. For example, 31 per cent of people who made an appointment with a GP found it difficult to make a convenient appointment. The Welsh Government has made it a priority to improve access to GP services, and recent statistics show we are making progress, with 9 out of 10 GP practices in Wales now offering early evening appointments.
 
“It is also interesting to note 59 per cent of people say they would like more information about how their local health services are performing. I recently announced a new system of Annual Quality statements within the NHS to assess the quality of service and share findings with the public.“I am encouraged by the findings of the National Survey for Wales and look forward to seeing results from future surveys demonstrating continued improvement.”