Advocacy is defined as "giving active support". This is exactly what the Complaints Advocates do if you are not satisfied with any aspect of NHS care that you have received and wish to make a complaint.
- Provides independent support and advocacy to those who wish to complain about care or treatment received from the NHS without investigating the complaint itself.
- Contributes to training and development of staff in NHS and other organisations who deal with concerns and complaints
- Works with appropriate health service staff to encourage organisations to learn from complaints .
- Guide you through the procedure and support you
- Explain the options available
- Assist you with correspondence
- Support you at meetings
- Help to voice your concerns
- Act with your consent
- Assist in accessing your health records
- Recognition and addressing of the local health care needs
- Resolution of individual complaints
- An acceptance that the standard of service fell below what patients should hope to receive
- An apology (if appropriate)
- Assurance that any outstanding shortfalls have been rectified and standards improved
TO CONTACT THE ADVOCACY SERVICE PLEASE PHONE 0845 665 0763
Donna Coleman / Pauline Marr (Advocates)
Peter Mair (Advocate Assistant )