Complaints Advocacy Service
The Community Health Councils (CHCs) work to enhance and improve the quality of your local health service. We are your statutory and independent voice in health services provided throughout
Your local CHC can also provide you with free confidential help if you have a problem or complaint with NHS services.
Please call the number below to get in put in contact with your friendly, local Complaints Advocate:
0845 644 7814 or 02920 235 558
What you can expect from your Health Service
The Health & Social Care Guide for Wales sets out what you can expect from your Health Service. This document replaces the previous Patients Charter, published in 1996, which was restricted to only health issues.
Information on various topics is provided within the guide, as well as your statutory rights in regards to Health and Social Care.
The guide is available below, while further information can be obtained on the Welsh Assembly Government Public & Patient Involvement Site
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Documents
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![[PDF file]](/images/pdficon.gif)
Health & Social Care Guide for Wales (2002)
(138 KB)
01/10/2002
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