Tuesday, 21 February 2012
Healthcare Inspectorate Wales (HIW) is to undertake an independent review of patient care provided at Ysbyty Glan Clwyd, part of the Betsi Cadwaladr University Health Board (BCUHB).
Following a series of Ombudsman Reports that highlighted failings, BCUHB invited HIW to undertake a review of the standard of patient care provided at Ysbyty Glan Clwyd and wider BCUHB approaches to complaints, concerns and Protection of Vulnerable Adults (PoVA).
In taking this review forward HIW will:
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Undertake a review of patient care provided at Ysbyty Glan Clwyd.
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Examine the processes in place for the management of complaints and concerns.
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Examine the processes in place for reporting incidents to Protection of Vulnerable Adults (PoVA).
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Consider any other matters that may be relevant to the purposes of the investigation.
HIW will report upon its findings and where appropriate make any recommendations to ensure any necessary improvements in relation to the quality and safety of care are made.
It is expected that the report will be published in summer 2012.