The Health Board is proud of its reputation for delivering first class healthcare services. The high levels of achievement have been recognised with a number of accreditations and awards which reflect the innovation and commitment of our staff. This section provides information on some of the projects groups and individuals who have been recognised for their contribution by various professional groups and national awards.
05.04.2011: Health Board highly commended in Patient Safety Awards
A project from the Betsi Cadwaladr University Health Board has been Highly Commended at this year’s Patient Safety Awards, held in
in March. A second entry from the Health Board also made it to the shortlist for the final judging. London
The awards, which are run jointly by the Nursing Times and Health Services Journal, celebrate excellence in the key areas that pose the greatest challenges to modern healthcare. They are designed to highlight innovation and provide a platform from which best practice and pioneering techniques can be discussed.
The successful entry from BCUHB was in the data and information management section. Clinical Information Analyst
Melissa Baker has developed a new IT-based approach to help hospitals and services investigate patients who develop Pulmonary Embolism or Deep Vein Thrombosis after having been in hospital. The risk of developing these potentially fatal conditions, where a clot forms within the blood system, can be increased after admission to hospital, especially if the patient has had major surgery or has been immobilised for an extended period.
Melissa’s work enables hospitals to bring a number of different data sources together and cross-reference them. This will allow them to calculate and compare DVT rates for patients up to twelve weeks after leaving hospital and to improve the targeting and use of preventative treatment for patients most at risk of developing these conditions. The project has now been adopted by the NHS Wales 1000 Lives Plus patient safety campaign as part of its work to reduce incidence of DVT.
The Health Board’s other shortlisted entry, in the category for Improving Medicines Safety, was led by Pharmacist Janet Thomas and was the second project that she has had shortlisted for the awards. National and international research has shown that 5-10% of all hospital admissions are due to problems with patients’ medication. Working with colleagues Alwena Thomas and Elaine Roberts, Janet has developed a system for highlighting such patients on their admission to hospital. The information is used to identify ways of improving medicines use. Feedback is given to GPs, hospital staff and community pharmacies to help prevent the problem recurring, both for the patient concerned and for others, helping to reduce avoidable hospital admissions
20.10.2010: HCA Named Healthcare Hero
Valerie Jones, a Speech and Language Therapy Assistant based in Gwynedd has been named as October’s British Journal of Healthcare Assistant Health Care Hero.
Valerie has received the award in recognition of her work to produce Welsh language resources for therapists to use in clinics and schools. Some of the resources include word and card games centred around children’s interests. Her work means that therapists have more time to spend with their clients and that good practice can be shared across the service.
9.7.2010 - Success at the NHS Wales Awards
Congratulations to all involved in the ‘Taith’ Therapeutic Community Day Service project based in
project who won an NHS Wales Award in the Citizens at the Centre of Service Design and Delivery category. Glyndwr University
Taith is the first therapeutic day service for people with personality disorders to be established in
. It provides specialised treatment for people who found it difficult to engage with community mental health teams and helps them to become responsible for their own care and recovery. Wales
The aim of the service is to enable people with personality disorders to work with staff and others in a similar position as equals to find the most appropriate treatment. Users are charged with running the service, job roles are established and staff and users have the same level of influence with all decisions made through voting.
4.6.2010 - Welsh Language in Healthcare Awards
The Health Board swept the board at the recent Welsh Language in Healthcare Awards. BCUHB was presented with five awards in recognition of its commitment to improving bilingual services across the organisation. The aim of the Awards is to share good practice and improve bilingual provision in healthcare with the emphasis on the experience of users.
The winners were:
Macmillan Shooting Star Information Centre: –
- Partnership work between the health service and local authorities’ social services. The Shooting Star Centre also won a second award in the Innovative practice focusing on elements of personal care category. Wrexham Maelor Hospital
Chief Executive Mary Burrows and Chair Michael Williams: Senior Management team which promotes the establishment of a bilingual organisation
Sarah Roberts – Occupational Therapist, Ysbyty Gwynedd: Welsh Learner of the Year for more than two Years. Pam Wedley, Manager of the Shooting Star Information Centre was also highly commended in this category.
2.6.2010 - Ablett Unit receives Star Wards Award for Outstanding Patient Care
The Ablett Unit ay Ysbyty Glan Clwyd was recently presented with ‘The Star Wards Award for outstanding patient care.’
Star Wards is a project which works with Mental Health units to enhance inpatients’ daily experiences and treatment plans. From around the
there is now plenty of evidence that services who have adopted the Star Wards initiative have significantly made a difference to the Service Users experience, well being and steps to recovery. UK
The Ablett Unit commenced this piece of work in January of this year and remarkably achieved this award by the beginning of May. Marion Janner (Founder of Star wards) said “It was fantastic visiting the Ablett Unit and being able to see for myself the extent of the expertise, commitment and imagination that has created such an outstanding service. The phrase ‘putting the patients first’ is often used or aspired to, but this is the powerful dynamic underlying all their work. Not only have they achieved the Award, but the fulfilling and therapeutic opportunities they provide for patients represent even more of an achievement.”
26.5.2010 - Praise for Upper GI Cancer Surgical Centre
The Specialist Upper GI Cancer Surgical Centre, which is based at
and which serves patients from across North Wales and west Wrexham Maelor Hospital , has been awarded a score of 92% in a recent National Cancer Peer Review. Cheshire
The service was set up in 2007 as a partnership between the three
North Wales trusts and the Countess of to create a centre of expertise and excellence to ensure the highest standard of care for patients requiring surgery for oesophago-gastric cancer. Chester Hospital
The peer review is designed to provide a fair, independent review of services to ensure that they are as safe as possible and to support improvement in the quality and effectiveness of care and the patient and carer experience.
The review team visited the service in January and have issued a very complimentary report about the way the team operates. They noted a number of areas of good clinical practice and commended the critical care outreach clinic and the role of multi disciplinary team that was set up in response to patient feedback as well as the strong patient involvement in the development of the service and the establishment of the ‘GUTSY’ support group.
23.5.2010 - Adult Learners Award for Gwynedd Housekeeping Team
The BCUHB Housekeeping Supervisors in Gwynedd have been awarded Adult Learners of the Year for the county. The awards are an annual celebration of adult learning in
and the Housekeeping supervisors were nominated after successfully completing in-house STEP courses. The team recently travelled to Wales to collect their award at a presentation ceremony. Cardiff
21.5.2010 - Nursing By Royal Appointment
Two BCUHB nurses have been inducted as Queen’s Nurses. The prestigious title was presented to Marnel Owen, Senior District Nurse in Gwynedd and Sharon Breward Infant Feeding Co-ordinator at Ysbyty Gwynedd.
The Queen’s Nursing Institute is a charity dedicated to championing community nursing and allowing people to receive healthcare in their own communities. Queen's Nurses are recognised for their commitment to high standards of care in the community, helping them to make improvements in practice and to act as leaders and role models to others.
Marnel is the professional lead for District Nursing in the Meirionnydd Dwyfor area of Gwynedd, with over 25 years of community nursing developing the service to meet the needs of the local population for the 21st Century. She is the current Vice chair of the All Wales District Nurse forum, an editorial board member for the British Journal of Health Care Assistants having a special interest in the development of Healthcare assistants role and is a member of the North
Nursing and Midwifery Committee. She gained her MSc in Health and Social Care Leadership at Wales in 2008. Bangor University
With a professional background in Midwifery and Health Visiting and a long time voluntary role with the Association of Breastfeeding Mothers, Sharon is a qualified Lactation Consultant who works as the Infant Feeding Co-ordinator in the
Health Board Western region. Betsi Cadwaladr University was awarded an MBE by HM the Queen in 2008 for services to infant feeding. Sharon
23.4.2010 - The Two Tick Scheme or PAD Scheme (Positive About Disability)
The way in which we recruit and treat our own staff is paramount; we need to send out a clear message of our determination to succeed in promoting fairness, encourage the recruitment and retention of disabled people that help us to better reflect and understand the communities we serve.
BCUHB is pleased to have been awarded the two tick symbol in recognition of our good work, it’s a recognition given by Jobcentre Plus to employers based in
who have agreed to take action to meet five commitments regarding the employment, retention, training and career development of disabled employees. Great Britain
Employers who have committed to this scheme have agreed to:
• interview all disabled applicants who meet the minimum criteria for a job vacancy and consider them on their abilities
• ensure there is a mechanism in place to discuss, at any time, but at least once a year, with disabled employees what can be done to make sure they can develop and use their abilities
• make every effort when employees become disabled to make sure they stay in employment
• take action to ensure that all employees develop the appropriate level of disability awareness needed to make these commitments work
• each year to review the five commitments and what has been achieved, plan ways to improve on them and let employees and Jobcentre Plus know about progress and future plans.
9.4.2010 - Good Practice Status in Health Sexuality Project Awarded
Jane Shakespeare, Public Health Practitioner - Healthy Sexuality Project, who works out of the West Rhyl Young People's Centre has been awarded a certificate of “good practice in partnership working across a county-wide project” within the Healthy Sexuality Project. This was awarded by the Denbighshire Children and Young Peoples’ Partnership, part of Denbighshire County Council.
The overall aim of this project is to promote the equity, accessibility and availability of sexual health services for vulnerable young people aged 11-25 years within Denbighshire and is funded by Welsh Assembly Government via CYMORTH monies. The project works in an empowering manner with young people to enable them to make their own decisions and to minimise their risk taking behaviour.
2.4.2010 - Abstracts at the European Spring Cardiovascular Meeting
Jenny Welstand, Heart Failure Nurse Specialist and Lucy Bull Independent Nurse Practitioner Cardiology at
were very pleased to have abstracts accepted for the European Spring Cardiovascular Meeting in Wrexham Maelor Hospital this month. Geneva
Lucy presented the 4-year follow up results of her study on a non-physician led rapid access chest pain clinic. This was well received with a lot of interest, particularly as the results were better than other centres in
Europe who have undertaken similar work.
Jenny presented the results of her longitudinal study investigating patient’s experiences of becoming and being a heart failure patient. This study is part of Jenny's doctoral work and is the first time she has presented her results. Jenny was most surprised but very thrilled to be awarded best oral presentation of the conference with some encouraging feedback from the judges about the value of this type of study.
15.1.2010 - Wrexham Cancer Information Centre Wins First National Award
The Macmillan Shooting Star Information Centre at
has been selected as one of the first sites to be awarded the new Macmillan Quality Environment Mark. Wrexham Maelor Hospital
The Award was presented at a prestigious ceremony at the Tate Modern Gallery in
by Ciaran Devane, Chief Executive of Macmillan Cancer Support, and Professor Mike Richards, National Cancer Director at the Department of Health. London
The award was developed in collaboration with people living with cancer and stakeholders including the Department of Health and is designed to recognise building and service excellence for patients with cancer, and indicates that the facility offers the very highest standards.
Macmillan commissioned external assessors from Det Norske Veritas Healthcare
to review sites across the UK that offer services to patients with cancer. The assessment teams included both technical experts and patient representatives. As well as looking at the quality of the environment that is provided for patients, they also looked at the services and support that were provided. UK
The Information Centre at Wrexham was a joint venture between the Hospital, Macmillan Cancer Support and the Shooting Star Appeal, which also funded the construction of the Shooting Star Unit at the Hospital.
1.1.2010 - New Years Honours For BCU Staff
Two BCU staff were awarded the prestigious MBE in the Queen’s New Years Honours list. Jane Eryl Jones, recently retired Senior Nurse at Ysbyty Eryri, Caernarfon was awarded the MBE for services to nursing. A nurse for over 40 years, she was known for her total commitment to her patients and served at
Bangor’s former before moving to Ysbyty Eryri. C&A Hospital
Robin Jones, an Out of Hours Co-ordinator in Gwynedd was presented with the MBE for his services to the Army Cadet Force over 40 years. Robin became an instructor with the Cadets in 1965 and progressed to the rank of Major. Last year, Robin was also presented with a special award by the Poppy Appeal for 30 years of service in helping to raise money for the country’s ex-servicemen.
18.12.2009 - Conwy GP Scoops Award GP of the Year Award
Dr. Ian Williams of Meddygfa Gyffin, Conwy has been named GP of the Year 2009 by the Royal College of General Practitioners.
The award recognises excellence in General Practice and celebrates the outstanding contribution f GPs and Practice Teams across
. GP of the Year’ is a patient nominated award which allows patients to nominate their GP in their own words. Dr Williams’ patient said: “Being a great doctor is more than giving out pills, it’s helping people live and feel good about themselves. I am alive because of the care I received from Dr Williams – he helped me change my life and now I can see a future” Wales
Dr Gwynfor Evans also of Meddygfa Gyffin, Conwy was named as the runner-up.
17.12.2009 - Double success for North Wales Radiographers
The annual Radiography Awards 2009 recognise the hard work and achievements of radiographers working across the
. This year two of the prizes were awarded to an individual and a team in UK North Wales
The award for the Welsh Radiographer of the year went to Radiotherapy Radiographer Pat Evans. Pat is a Clinical Lecture and Superintendent Radiographer at the North Wales Cancer Centre.
Pat was part of the original team who set up the service at the Cancer Centre in 2000 and was nominated for her high standards of patient care and exceptional support that she gives visiting students.
The Welsh team of the year was awarded to the Diagnostic Clinical Tutors from
who were praised for their excellent support for students in the clinical setting. Bangor University
The awards were presented at a reception at the House of Commons by Baroness Lin Golding.
11.12.2009 - Good Practice Status Awarded to Orthopaedics
Orthopaedic preoperative assessment at the Health Board has been awarded "good practice" status by the Welsh Assembly, suggesting that all Health Boards in
should follow the good example being set by the orthopaedic team in relation to service redesign, patient service and care provision. Wales
The new Orthopaedic process has transformed the way in which orthopaedic patients are assessed and brought in for surgery. Two specialist Orthopaedic Nurse Practitioners with specialist skills including clinical examination and anaesthetic assessments, two preoperative assessment nurses and two health care assistants now see patients listed for surgery in clinics in Abergele, Glan Clwyd, Denbigh, Ruthin and Colwyn Bay hospitals. Patients are now streamlined for surgery enabling a more efficient, effective and patient centred process. Patients who need further tests or investigations have a named nurse for support with anaesthetic input, aiding a safe, yet rapid, transition through the surgical process.
A new hip and knee patient education group (PEG) was also established by the physiotherapy and occupational therapy departments to allow patients the chance to discuss their rehabilitation following surgery.
And the improvements will not stop there. There are plans to develop day surgery practice and admission on the day for hip and knee patients, all developments, which will lead to a more efficient service for the benefits of our patients.
5.12.2009 - Abergele CAMHS Unit wins UK Construction Award
The CAMHS Unit at Abergele has won a prestigious
construction industry award for Health and Safety. UK
The award was presented to Laing O'Rourke who worked in partnership with Health Board staff in both design and build of the project. It is the first project in
Wales completed under the Designed for Life: Building for framework which is based on Integrated Supply Chains, Collaborative Working and Continual Improvement. More information is available via the following links: Wales
4.12.2009 - Wrexham Maelor Participation in Accreditation for Inpatients Mental Health Services (AIMS)
The AIMS is an initiative from the Royal College of Psychiatrists' Centre for Quality Improvement which identifies and acknowledges services that have high standards of organisation and patient care, and supports and enables others to achieve these.
The purpose of the AIMS is to improve the care provided by acute Inpatient Mental Health Wards in the
. It achieves this by: United Kingdom
• Accrediting acute inpatient mental health wards
• Creating a national network to support staff through:
- a database of standards for acute inpatient care
- the AIMS peer review process
- an email discussion group
• Maintain a database of standards for acute inpatient care.
Hafod (Male/Female) and Hendref (Male/Female) have both participating in the AIMS since March 2007 and have just received acknowledgement that they have been awarded continued accreditation 2011.
27.11.2009 – Speech and Language Therapy Awards
Ann Jones-Roberts, a Speech and Language Therapy Assistant Practitioner based at Caernarfon, has been named the Royal College of Speech and Language Therapists Assistant of the Year.
The UK-wide award recognises the contribution of assistant practitioners in benefiting people with communication disabilities.
Ann Jones-Roberts joined the Betsi Cadwaladr University Health Board speech and language therapy team in 2004, and is a highly-valued member who has shown consistent enthusiasm and commitment to her work.
She is creative, practical and has an ability to be empathic but assertive earning her a reputation of being a staunch advocate for the communication impaired and their carers. Ann has introduced other communication support to healthcare professionals within the local teams, including creating bilingual communication passports for patients, helping to run supported conversation groups and producing a newsletter for patients who attended the group.
Ann said:” I couldn’t believe it when I received a letter from the
that I had won this award. It has strengthened my passion for the work that I do and made me more determined to continue to develop a better communication environment for the clients that I work with.” Royal College