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1000 Lives Plus response to The Francis Report

Thursday, 7 February 2013
The final report of the Mid Staffordshire NHS Foundation Trust Public Inquiry from Robert Francis has now been published. Whilst its findings are based on the care delivered by one NHS organisation – its conclusions have far reaching consequences and application for every organisation and individual involved in providing care.
We know that one of the main themes emerging from the report is the impact of an organisation’s culture on attitudes and behaviour which leads to the healthy – or unhealthy – treatment of those in their care.
Understanding how culture impacts on the way organisations and individuals provide and improve care is central to 1000 Lives Plus work with NHS Wales organisations. Culture impacts the way staff engage with their patients and communicate with each other in clinical teams.
Visible leadership is important to help maintain a focus on the experiences of patients and their carers, and putting patients at the centre of services delivered. One way this happens is through hearing ‘patient stories’ at board level and by capturing accurate data that reveals what is actually happening on the frontline of care.
We believe NHS Wales staff go into work to do a good job and offer the highest quality care, and we want to help them achieve these aims. Already staff across Wales have made great breakthroughs in improving the quality of services – but there is more to be done to ensure best practices and learning are spread.
We support organisations to develop a ‘culture of commitment’ where the goal of excellence is shared by everyone. To aid this we are developing a standardised approach to improvement that will equip staff across all disciplines to work together to continue improving the services they provide.
One of the most important responses to the report must be to remain open to the challenges that it presents. To honestly reflect on where lessons can be learnt and changes quickly applied to improve services. 1000 Lives Plus will continue supporting NHS Wales organisations at all levels – in the community, in hospitals, and beyond to enable improvement work and build positive culture change.
Source: 1000 Lives Plus