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Background to the Putting Things Right Project

The Putting Things Right Project was established by the Welsh Government with the NHS and other partners, to look at how the NHS in Wales could improve its response to people and provide effective redress when things go wrong.  
The Putting Things Right project provided an opportunity to examine what happens now in complaints, claims and risk management, and to help shape developments for the future. The underlying principle of Putting Things Right is that whenever concerns are raised about treatment and care, whether through a complaint, claim or clinical incident, those involved can expect to be dealt with openly and honestly, receive a thorough and appropriate investigation and a prompt acknowledgement and detailed response about how the matter will be taken forward.
Work undertaken to date on the initial engagement and consultation on this project can be found on Putting Things Right consultation section of the Welsh Government website.

Last updated: 06/10/2011