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Programme Area: Patient StoriesQuick links: resources Overview: Patient stories are promoted by 1000 Lives Plus as an effective and powerful way of making sure that the patient’s voice is heard and that improvement of services is centred on the needs of the patient. It is a requirement of the programme that stories are used to ensure that the patient's voice is heard at the highest level. The following pages provide an overview of process to help with understanding, sharing of practical tools, relevant experience and offers advice on the development and use of stories. 1000 Lives Plus has a 'How to' Guide, Learning to Use Patient Stories, based on experience. We are constantly learning and every time we take a story we have the opportunity to learn and develop our approach. 1000 Lives Plus Resources Tools for Improvement 'How to' Guide - Learning to Use Patient Stories Tools for Improvement 'How to' Guide - How to Improve Example of a consent form 2009 IHI International Forum – Welsh poster on the use of patient stories 2010 IHI International Forum - 'The power of stories' 1000 Lives Plus poster 2010 IHI International Forum - 'Learn to use patient stories to improve and communicate effectively' Welsh poster Videos: Shona Sullivan describes how she overcame her reservations about using Patient Stories. "I have been quite impressed with how much information can be gleaned about patient experience." Victoria Winckler tells how Patient Stories have impacted her Governance Committee. "They have brought the committee to life." Bruce Ferguson, Medical Director of Abertawe Bro Morgannwg University HB, talks of the power of using stories at Board level. Don Berwick makes the case for healthcare system wide improvement efforts by sharing a patient story at an event in Cardiff in 2007. Martin Bromiley keynote speach at the 1000 Lives Plus launch. Watch the highlights of Rebecca O'Malley's presentation at the 2010 National Learning Event. Links:Welsh Ambulance Services NHS Trust - This site holds a collection of Digital Stories and patient stories in narrative format recieved via a special page on their website. Cancer Gentics StoryBank - The StoryBank is a collection of staff and patient stories about cancer genetics. Velindre Cancer Centre - The Trust has developed some digital patient stories about patients and carers' experience of living with cancer. Articles Other resources South East Cardiac Network - Discovery Interviews Toolkit These external links are provided for information. Please be aware that 1000 Lives Plus is not responsible for the content of websites or resources published by other organisations. Contact If you wish to recieve further information regarding Patient Stories and 1000 Lives Plus, please email sarah.puntoni@wales.nhs.uk
Last updated: 12/05/2011 |
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