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Questionnaires - results

A patient questionnaire is conducted every year to inform the practice of issues that need to be reviewed in our access plan. 

We wish to take this opportunity to thank all the patients that completed a questionnaire to allow us to have a patient feedback for when we review our access plan.

The results of the questionnaire are listed in order of questions below.

 

Consultation	Question	04/05	05/06	06/07	07/08	GPAQ
Receptionists rating	2	66	62	75	78	↑	77
Rating of opening hours	3	53	42	54	54	↔	67
How quickly you get seen (particular doctor)	4	45	41	48	49	↔	60
How quickly you get seen (any doctor)	5	71	61	65	64	↔	69
Waiting times in practice	7a	52	48	53	57	↑	57
Ability to get through to practice on phone	8a	29	36	34	40	↑	59
Ability to speak to dr on phone	8b	45	58	61	65	↑	61
How often you see your usual dr	9	57	49	51	55	↑	69
How thoroughly dr asks about symptoms	10a	78	71	74	80	↑	81
How well dr listens to what you say	10b	79	75	75	82	↑	84
How well dr puts you at ease	10c	78	74	78	84	↑	84
How much dr involves you in decisions about care	10d	76	69	74	78	↑	81
How well dr explains problems/treatments	10e	71	71	75	80	↑	83
The amount of time the dr spends with you	10f	73	69	71	77	↑	80
Dr's patience with your questions or worries	10g	77	75	74	79	↑	84
Dr's caring and concern for you	10h	74	73	75	79	↑	84
After seeing dr, ability to understand problem	11a	65	63	68	63	↓	69
After seeing dr, ability to cope with problem	11b	58	63	63	60	↓	66
After seeing dr, ability to keep healthy	11c	52	61	64	57	↓	62

Postal	Question	06/07	07/08	GPAQ
Receptionists rating	2	72	69	↓	75
Rating of opening hours	3	54	48	↓	63
How quickly you get seen (particular doctor)	4	43	41	↓	58
How quickly you get seen (any doctor)	5	56	57	↔	67
Waiting times in practice	7	52	47	↓	53
Ability to get through to practice on phone	8a	31	35	↑	57
Ability to speak to dr on phone	8b	55	56	↔	56
How often you see your usual dr	9	52	47	↓	66
How thoroughly dr asks about symptoms	10a	68	68	↔	75
How well dr listens to what you say	10b	68	68	↔	77
How well dr puts you at ease	10c	71	71	↔	78
How much dr involves you in decisions about care	10d	65	65	↔	75
How well dr explains problems/treatments	10e	67	68	↔	77
The amount of time the dr spends with you	10f	62	62	↔	73
Dr's patience with your questions or worries	10g	67	66	↔	76
Dr's caring and concern for you	10h	67	64	↓	77
How well nurse listens to what you say	12a	78	76	↓	77
Quality of care nurse provides	12b	80	77	↓	78
How well nurse explain problems/treatments	12c	79	76	↓	77