Questionnaires - results

A patient questionnaire is conducted every year to inform the practice of issues that need to be reviewed in our access plan. 

We wish to take this opportunity to thank all the patients that completed a questionnaire to allow us to have a patient feedback for when we review our access plan.

The results of the questionnaire are listed in order of questions below.

 
Consultation Question 04/05 05/06 06/07 07/08 GPAQ
Receptionists rating 2 66 62 75 78      ↑ 77
Rating of opening hours 3 53 42 54 54    ↔ 67
How quickly you get seen (particular doctor) 4 45 41 48 49    ↔ 60
How quickly you get seen (any doctor) 5 71 61 65 64    ↔ 69
Waiting times in practice 7a 52 48 53 57      ↑ 57
Ability to get through to practice on phone 8a 29 36 34 40      ↑ 59
Ability to speak to dr on phone 8b 45 58 61 65      ↑ 61
How often you see your usual dr 9 57 49 51 55      ↑ 69
How thoroughly dr asks about symptoms 10a 78 71 74 80      ↑ 81
How well dr listens to what you say 10b 79 75 75 82      ↑ 84
How well dr puts you at ease 10c 78 74 78 84      ↑ 84
How much dr involves you in decisions about care 10d 76 69 74 78      ↑ 81
How well dr explains problems/treatments 10e 71 71 75 80      ↑ 83
The amount of time the dr spends with you 10f 73 69 71 77      ↑ 80
Dr's patience with your questions or worries 10g 77 75 74 79      ↑ 84
Dr's caring and concern for you 10h 74 73 75 79      ↑ 84
After seeing dr, ability to understand problem 11a 65 63 68 63      ↓ 69
After seeing dr, ability to cope with problem 11b 58 63 63 60      ↓ 66
After seeing dr, ability to keep healthy 11c 52 61 64 57      ↓ 62

Postal Question 06/07 07/08 GPAQ
Receptionists rating 2 72 69      ↓ 75
Rating of opening hours 3 54 48      ↓ 63
How quickly you get seen (particular doctor) 4 43 41      ↓ 58
How quickly you get seen (any doctor) 5 56 57    ↔ 67
Waiting times in practice 7 52 47      ↓ 53
Ability to get through to practice on phone 8a 31 35      ↑ 57
Ability to speak to dr on phone 8b 55 56    ↔ 56
How often you see your usual dr 9 52 47      ↓ 66
How thoroughly dr asks about symptoms 10a 68 68    ↔ 75
How well dr listens to what you say 10b 68 68    ↔ 77
How well dr puts you at ease 10c 71 71    ↔ 78
How much dr involves you in decisions about care 10d 65 65    ↔ 75
How well dr explains problems/treatments 10e 67 68    ↔ 77
The amount of time the dr spends with you 10f 62 62    ↔ 73
Dr's patience with your questions or worries 10g 67 66    ↔ 76
Dr's caring and concern for you 10h 67 64      ↓ 77
How well nurse listens to what you say 12a 78 76      ↓ 77
Quality of care nurse provides 12b 80 77      ↓ 78
How well nurse explain problems/treatments 12c 79 76      ↓ 77

 


Last updated: 12/03/2008