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Practice Charter Standards
These are the local standards set within this practice for the benefit of our patients. It is our job to give you treatment and advice. Following discussion with you, you will receive the most appropriate care, given by suitably qualified people. No care or treatment will be given without your informed consent. In the interest of your health it is important for you to understand all the information given to you. Please ask us questions if you are unsure of anything.
Our Responsibility To You
Patients Have Responsibilites Too...
Mobile Phones must be switched off on practice premises.
We operate a strict NO SMOKING POLICY on all three sites.
Telephone calls to and made by the practice may be recorded for security and training purposes.
We will not tolerate any form of aggressive or abusive behaviour, including shouting or swearing towards our staff. We have a duty under the Health and Safety at work Act to protect our employees from the above actions.
Aggressive or abusive behaviour also causes distress to other patients in the waiting area.
In the event of such an incident you will be asked to leave the premises or we will contact the police. Anyone displaying signs of violent behaviour or threats will be reported to the police immediately and asked to register with another practice.
If you have a genuine greivance we operate a NHS practice complaints procedure. Please write to the Practice Manager who will investigate the problem.
Last updated: 28/02/2007