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Putting Things Right

Welcome to the Welsh Government website dedicated to the sharing of information about the development of the Putting Things Right Project.
From 1 April 2011, the way in which NHS organisations in Wales deal with complaints, claims and incidents (collectively known as concerns) is changing.  These new arrangements will be called Putting Things Right and will require a different approach to dealing with concerns.  NHS staff will receive training over the next few months to support and encourage the sorting out of problems as they arise and being open if something has gone wrong.

For information on how to raise a concern, please see the "information about putting things Right from 1 April 2011" tab.
If after viewing this site you have any queries about the process please feel free to email the Putting Things Right Project Team.  However if you have an individual concern with a NHS organisation, please contact the NHS organisation direct and not the Putting Things Right Project Team.

Last updated: 06/10/2011