Involving the public and patients is key to health service planning and is a major driver for service improvement. It can also lead to a better patient experience.
People who use the NHS, patients and carers can play an important role in shaping their service by getting involved in local consultations. We encourage feedback on the quality of care and treatment as well as the environment of the ward, surgery or department in which you receive it.
We would like patients and the public to let us know if they have concerns or suggestions about improving services.
You can do this by contacting your Local Health Board - contact details can be found at the link below:
Resources for NHS Wales
A website for people working on Public and Patient Involvement (PPI) in the NHS in Wales. It aims to improve access to information about PPI in Wales and the rest of the UK. The Assembly have produced a number of documents to provide information and advice to all NHS bodies in Wales about how to develop public and patient involvement in order to achieve the 10 year vision outlined in Designed for Life. All the important publications produced by the Assembly on PPI are available on this site.
Community Health Councils are independent statutory organisations that represent the interests of the patient and the public in the National Health Service. They are the independent NHS ‘watchdogs’ in Wales concerned with all aspects of NHS care and treatment.
Your local Community Health Council consists of voluntary members who work to ensure that patient needs and views are taken into consideration in the planning and delivery of local NHS services.